Delivery Policy

Contact Form > FREE Enquiry >

This policy sets out details of delivery for your online purchases. If you require clarification or have any questions please contact our Sales Office on (08) 9201 1888 (8:00am to 5:00pm Monday to Friday and 8:00am – 12:00pm Saturday).

Delivery of Products

We will only deliver Products ordered through the Site to a location where we provide delivery services. At this time it is also limited to the Australian Domestic market.

You agree to comply with certain delivery requirements specified below and such other requirements that we notify you when you place your order through the Site.

We also recommend that you be present to accept the delivery of your order.

We may require the person accepting the delivery of your order to provide us with proof of that person’s identity (including photographic identification).

If there is no one at the Delivery Address to receive the order or, if you are required to be present at the time of delivery and you are not present at that time, then we will not deliver the Products you have ordered. In this instance, we will endeavour to contact you or you may contact us to arrange for delivery at a different time, and we may charge you an additional Delivery Fee for that replacement delivery.

You acknowledge and agree that any person at the Delivery Address who receives the Products is authorised by you to receive your order; and if there is a delay in the delivery of your Products, we will email you with the new expected delivery date along with why the product has been delayed.

If the delivery has been delayed more than 30 days we will contact you to offer a refund if you do not wish to wait any longer.

Risk and Title

The risk and title of the Products passes on to you on the date and time of the delivery to the Delivery Address.

Where We Deliver

We will deliver to most addresses within Australia, but do not deliver to international locations. We require a street address for delivery – unfortunately we cannot deliver to a P.O. Box. Some remote locations cannot be serviced, however Auto Extra’s carrier may be able to deliver to a local depot where you can collect your products.

The locations we can deliver to may change from time to time. Please call our Sales Office to find out if we deliver to your location.

How and when we deliver

All deliveries are made 8.30am to 5.00pm Monday to Friday by Auto Extra’s chosen carrier. For orders placed before 4.00pm on a weekday, please allow from the confirmation of dispatch:

  1. 4-6 working days for delivery to a capital city in any State;
  2. 5-10 working days for delivery to most large regional towns; and
  3. 7-14 working days for delivery to other remote locations

During peak periods (Easter, Xmas or Toy Sale), the delivery may take up to 14 working days.

Please note that these delivery times are estimates only, and actual delivery times may vary. Large items may require extra handling and may take longer to transport.

Items may be delivered to you individually and/or separately by different couriers and transport agencies.

For large items, the courier will attempt to contact you to arrange a delivery time using the contact details provided by you.

We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control.

Please ensure that your requested delivery location is free from obstructions and is otherwise in a clean and tidy state to prevent any delivery delays. At the time of delivery, you will be asked to sign a form to acknowledge that the goods were delivered in good and proper condition. Where you have requested that a representative accept delivery of the goods on your behalf, this delivery acknowledgment will be obtained by the supplier from your representative. Please note that the supplier is under strict instructions to only deliver and obtain delivery confirmation from you personally unless you agree to other arrangements with the supplier.

Acceptance of delivery

Deliveries must be signed for and anyone at the delivery address who receives the products shall be presumed by Auto Extra to be authorised to receive the products.

Unfortunately Auto Extra and its carriers are unable to provide an estimate of the delivery time. If you are unsure if you will be available at the delivery address during the delivery hours, we recommend nominating a work address or address of a family member who will be present during the delivery hours. In the instance someone is not able to sign for your delivery, Auto Extra’s carrier will leave a card. When delivered by Australia Post you will need to collect your delivery from the closest Post Office. Any other carrier you will need to contact them directly to make alternative delivery arrangements, which may include a re-delivery fee charged by Auto Extra if re-delivery is required.

Please note that risk for loss or damaged product passes to the customer upon delivery of the product(s) by the courier.

Delivery Problems

If your delivery has not arrived, please contact our Customer Service Centre. If you wish to return a product delivered damaged or otherwise, please refer to Auto Extra’s Privacy Policy.